Terms and conditions

By using this site, by sending or delivering your application(s), and/or other documents to Vietnamvisaexpress.com, you acknowledge reading and accepting these Terms and Conditions and agree not to violate our policies.
By using this site, you convey your agreement with these Terms and Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site, please direct your complaints to Contact us page. Failure to comply these Terms and Conditions may result in legal action and restriction of your ability to access this site. From time to time, vietnamvisaexpress.com modify these Terms and Conditions. Please continue to review this agreement whenever accessing or using this site.

Processing time
The processing time for Vietnam visa approval letter by vietnamvisaexpress.com is 8 processing hours (Express Service) or 4 processing hours (Super Express Service) calculated after the documents and the payment are delivered to vietnamvisaexpress.com within the time frame for receiving visa application by the Vietnam Immigration Department is from 8:00 am to 10:30 am (GMT+7) and from 1:30 pm to 3:00 pm (GMT+7) on working days (from Monday to Friday except for national holidays). Otherwise, your processing time shall start to be calculated from the next working day/shift.
If you want to apply for visa on arrival out of this time frame or for more than five applicants, please kindly contact to us via supporting hotline to pick it up at earliest time.

Fees and Payments
You agree to pay all fees and charges for the services offered by Vietnamvisaexpress.com (including service fee and stamping fee). For service fee, you pay directly to vietnamvisaexpress.com to get visa approval letter. For the stamping fee you pay to Immigration officers at Vietnam airports. Requirements and fees related to the processing of Vietnam visa is subject to change, including, but not limited to, application forms and documentation required for visa insurance which are subject to change without notice.

Cancellation
The Vietnam Immigration Department runs no refund policy on Vietnam visa related to fees as they charge for work done and not per granted visa, it is therefore important that should you wish to cancel your visa application with vietnamvisaexpress.com, you must contact us immediately to prevent any unnecessary cost being incurred. Once an application is made by us with the Immigration Department, we are unable to reimburse you the visa approval letter fee.
It is imperative that you supply us with all exact information required for your requested visa at the time of your intended departure. Vietnamvisaexpress.com cannot be held responsibility for any visa granted incorrectly or refused entry due to incorrect visa information supplied by you. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being issued at the time of insurance. Therefore we strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.

Refund policy
If for any reason you wish to cancel a service before your information was received by vietnamvisaexpress.com or before making the payment, you can do so without any penalties or charges by informing us via email or supporting hotline. You will receive a full refund of any fees paid for this particular service. However, if you decide to cancel after payment and the visa status being changed into "processing" and your visa application information has been sent to the Immigration Department as said above, no refund will be made and the service will be completed. Though every effort will be made on our part to give you refund.
If for any reason vietnamvisaexpress.com fail to return your visa approval letter on time as guaranteed before, you are assured to get refund in full together with your visa approval letter free of charge. Please kindly see our Full Refund Policy page for further information.

Emergency case
Please be reminded to call us immediately through our hotline if you may encounter any trouble with your visa at the airport/embassy for problem solving. If you do not, we will not be in charge of any trouble/refunding later due to this.

Privacy
Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.

Communications: By using this site and our services, you give vietnamvisaexpress.com your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.

Security
By submitting application form, you certify that the information you provide is true and correct. You are responsible for maintaining the confidentiality of your user ID (log in) and password. You are responsible for all uses of your User ID (log in), whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your User ID. Please refer to our Privacy Statement that governs submitted and distributed information.

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