Recognizing the precious value of your business and moments, we – Vietnamvisaexpress.com, one of the leading experts in processing Vietnam visa on arrival - is the first developer of a unique time-based refund policy with slogan of “ON-TIME GUARANTEE OR FULL REFUND OF SERVICE FEE”. Accordingly, we commit giving you a full refund of service fee if we fail to return the visa approval letter to you within the quoted processing time at the end of step 1 of your Apply online provided that:

You make immediate payment of service fee at the step 4
Your application contains no errors or problems.

Vietnamvisaexpress shall not be in charge for any refund of service fee DUE TO:

Any delay in making payment of service fee to Vietnamvisaexpress.com. In this case, the processing time shall be directly confirmed by us.
Any error or problem occurring on your application requiring a direct contact for re-confirmation, then your processing time shall be directly confirmed from us.

Please be kindly noted that:

Time for receiving visa application by the Vietnam Immigration Department is from 8:00 am to 10:30 am (GMT+7) and from 1:30 pm to 3:00 pm (GMT+7) on working days (from Monday to Friday except for national holidays).

Your processing time is calculated immediately if your application and payment are delivered to us within the above stated time frames. Otherwise, your processing time shall start to be calculated from the next working day/shift.

So, please carefully see the box indicating your estimated time to get approval letter at the end of step 1 which will be re-quoted at the step 3 of Apply Online to decide which kind of service matches your visa need at most.
In case of emergency, don’t hesitate to directly contact us via our hotline +84 947 295 929

Our unique time-based refund policy can be used for applicants at vietnamvisaexpress.com ONLY. Please kindly see other refund policies in our Terms and Conditions Page.

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